Working Group White Mailbox

  • Prof. Dr. Jost Schneider [Hauptantragsteller]
    Ruhr-University Bochum, Germanistisches Institut
  • Katja Grashöfer, M.A.
    Ruhr-University Bochum, Graduiertenkolleg ‘Das Dokumentarische’
  • Dr. phil. Nina Hahne
  • Dr. phil. Franziska Krumwiede-Steiner
    Ruhr-University Bochum, Germanistischen Institut, Referentin für den Flüchtlingsrat NRW
  • Gunnar Sandkühler
    KölnAlumni e.V.
  • Dirk Schlechter
    Dozent in der Lehrerfortbildung, Querenburg-Institut
  • Anne Thiele
    stellv. Geschäftsführerin des Querenburg-Institutes
White Mailbox: help for victims of hate messages

» Main Research Topics  | » Dates

The White Mailbox is intended to become a public institution that allows everyone to analyze hate messages, and will integrate versions for children/young people or in a simplified language. Special versions can then also be developed in a second step to meet the needs of particularly affected companies and institutions (political parties, media companies, etc.). In addition, the White Mailbox will offer telephone counselling and training for the employees of these companies and institutions.

Our working group has already developed an offender typology, the online questionnaire, the list of our recommendations, and the matrix from which it can be seen which answers in the online questionnaire involve which recommendations. In the next step, the working group will consult within the CAIS team with appropriate experts to work on the legal, technical and economic problems that need to be solved before the White Mailbox is actually released.

The concrete goal of our working group is to provide an online questionnaire that anyone can use via app or website to analyze hate messages. After filling out the online test form, users of the portal automatically receive recommendations for their further action. The questions that users answer include whether they expect to receive further hate messages, what motives the perpetrator might have, and whether, for example, they should answer and keep the hate message, file a complaint, or change their everyday behaviour. Our tool is based on a typology comprising six different offender types. This typology combines approaches from criminal psychology, lifestyle sociology, media psychology, and variational linguistics in such a way that creates as fully plastic a picture as possible, one that generally allows reliable prognoses regarding offender behaviour. The author of a hate message unintentionally reveals a great deal about herself, which is why a targeted and detailed analysis of the form and content of the message allows it to be assigned to one of the six offender profiles, thereby facilitating the formulation of concrete recommendations for action.

Main Research Topics
  • Hate speech
  • Cyberbullying
  • Cybercrime
  • Incivility
  • Protection of victims
Dates (not public)
  • 7 June 2018: Discussion with Anja Linnenbürger (Precire Ltd)
  • 11 June 2018: Discussion with Dr. Kerstin Kucharczik-Kohrt (University of Bochum)
  • 4 July 2018: Discussion with Dr. Jan Seifert (University of Bonn)
  • 4 July 2018: Discussion with Dr. Peter-Christian Zinn (Business Development Bochum)
  • 17 July 2018: Discussion with Prof. Dr. Roberto Simanowski (University of Hong Kong)
  • 25 September 2018: Discussion with Lea Stahel (University of Zurich)