White Mailbox: help for victims of hate messages
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The White Mailbox is intended to become a public institution that allows everyone to analyze hate messages, and will integrate versions for children/young people or in a simplified language. Special versions can then also be developed in a second step to meet the needs of particularly affected companies and institutions (political parties, media companies, etc.). In addition, the White Mailbox will offer telephone counselling and training for the employees of these companies and institutions.
Our working group has already developed an offender typology, the online questionnaire, the list of our recommendations, and the matrix from which it can be seen which answers in the online questionnaire involve which recommendations. In the next step, the working group will consult within the CAIS team with appropriate experts to work on the legal, technical and economic problems that need to be solved before the White Mailbox is actually released.
The concrete goal of our working group is to provide an online questionnaire that anyone can use via app or website to analyze hate messages. After filling out the online test form, users of the portal automatically receive recommendations for their further action. The questions that users answer include whether they expect to receive further hate messages, what motives the perpetrator might have, and whether, for example, they should answer and keep the hate message, file a complaint, or change their everyday behaviour. Our tool is based on a typology comprising six different offender types. This typology combines approaches from criminal psychology, lifestyle sociology, media psychology, and variational linguistics in such a way that creates as fully plastic a picture as possible, one that generally allows reliable prognoses regarding offender behaviour. The author of a hate message unintentionally reveals a great deal about herself, which is why a targeted and detailed analysis of the form and content of the message allows it to be assigned to one of the six offender profiles, thereby facilitating the formulation of concrete recommendations for action.